FAQ Page | moonwillow

FAQ Page
Shop Policies & Disclaimers

Hello Beautiful Soul,

Thank you for your interest and support. Below are my shop policies.

ALLERGIES AND SCENT SENSITIVITY: All products are created in a pet-free and smoke-free building. I do not use any kind of fragranced candles, incense, or smoke-cleansing methods in this space. Personally, I do not use perfume or scented products from large commercial manufacturers as I am scent-sensitive myself. I am very mindful of the products used in all of my spaces and anything I put on my body. I do use my own aura sprays and will on special occasions wear the Dark Goddess oil perfume I create, however, I do not wear these while I'm creating your items or when I'm packaging your order for shipping. I was inspired to create my own scented products based on what I am able to personally tolerate. While I do my best to ensure high standards regarding allergies and scent sensitivity, please keep in mind I can not guarantee that my products will be 100% allergy friendly. You know your body and sensitivities. When in doubt do your research, especially when it comes to essential oils. If you have any questions, please contact me before placing an order.

HARVESTING and PREPARATION METHODS
I am mindful of my harvesting practices because it is important for me to build relationships with the plants I care for. In the mornings in the summer, I can be found watering the plants and singing to them. Before cutting any plants I take the time to connect with them and ask permission first. There are days they say NO and I respect that. I only harvest when the plants are willing to be of service. When they say YES, I sing to them and thank them with deep gratitude from my heart. I'm always sure to leave around half or more of the flowering plants uncut for the bees to enjoy. This means that I do not harvest as much as I could, so quantities of smoke cleansing bundles are limited. Once I sell out, we have to wait until the next season. After the plants have been collected, I sit with them in ceremony while I bundle them.

Smoke Cleansing Bundles: Most of the plants come from my garden, with the exception of rose and lavender. While some of the roses and lavender do come from my garden, it is not enough to include all of the time. The rose and lavender I use are certified organic and are from a reputable sustainable source. When possible I purchase lavender from local sources. We have not used any non-organic pesticides or herbicides in our garden for 20 years. The cedar I use comes from family property outside of town. Ideally, we do our best to collect fallen branches after storms. If this is not possible, I follow the same protocol that I use with the plants in my garden. We are always careful not to over-harvest or unnecessarily harm the tree. Because of this, cedar smoke cleansing bundles are a limited quantity item.

Vibrational Essences: Again, most of the plants I use come from my garden or from our family property outside of town. There are also a few that have been wildcrafted on some of my forest adventures. There are a few flower essences I add to my formulas that I do not personally create but come from a high-quality reputable manufacturer using sustainable methods with flowers that are certified organic or wild-harvested, are eco-friendly, and socially responsible.

Read more about my vibrational essences HERE

Due to using essential oils in the aura mists: Keep out of reach of children. Do not ingest. Some essential oils are not considered safe for use if you are pregnant or nursing. Please do your own research and check with your doctor before using if you are pregnant or nursing. Do not spray into eyes. Do not use near flame. Do not use on pets. Use only as directed.

ART FORMAT POLICY: Due to monitor variances, on-screen colors may be different from the actual item. However, I do my very best to make sure that the item you receive is accurately represented in my shop.

Unless otherwise noted, photo prints are in a matte finish with a full bleed. The exception is if the artwork is not standard print size. Rather than cropping the art, a border is added. On some listings, you may have a choice of a black OR white border. This may not be available for every print listing. If you have any questions about borders, please contact me. I'm happy to help.

CUSTOM WORK AND COMMISSIONS: At this time I am not accepting any requests for custom work or commissions of any kind.

PACKAGING: It is important to me that your order is packaged well. I am not a fan of plastic, but sometimes that is the best option that I know of for your items to arrive in good condition. If your order contains anything liquid, I double wrap it in two plastic bags just in case it were to leak. I reuse shipping materials as much as possible and continue to strive to find more eco-friendly ways to ship your packages. If you order art prints and aura spray or vibrational essences, your order will arrive in two separate packages.

SHIPPING: I am a very small business and can not offer free shipping at this time.

A safe and secure address must be provided for your order. All deliveries are tracked and marked when delivered by USPS.

While I could offer First Class Mail as a shipping option, this does not come with a tracking number. In the event your package goes missing, there's no way of knowing where it is. Also there's no way to check if your package has been delivered. This is why the only shipping option I offer is Priority Mail. Priority Mail includes a tracking number and packages are insured.

Shipping times may vary. If your item is in stock, I will ship your package in 3-7 business days. This does not include weekends or holidays.

If this item is a pre-order. It could take up to 4-6 weeks to receive depending on what is going on with shipping times.

I do not do drop shipping. Items like prints are first shipped to me, packaged by me, and then sent to you.

In most cases you should receive your order in 7-10 business days after it has been shipped (within the United States), however, I can not make absolute guarantees as to when your package will arrive. Please allow up to 4-6 weeks for your package to arrive. If your package has not shown up by then, please contact me and USPS.

If you live outside of the United States, shipping times may be longer than 6 weeks. Any customs fees, taxes, tariffs, duties, etc. required by your country for import and delivery are the responsibility of the buyer.

Once a package goes into the mail I do not have any control as to what happens to it. There is always the possibility of packages being lost or damaged. I do everything on my end to package your order so it arrives safely.

In the event that your package does not arrive, contact me and USPS. I do receive notification from USPS that your package was delivered. In some cases, the package may say delivered, but it's not actually there yet. Usually, your package shows up the next day. I don't know why USPS does this sometimes and is out of my control. If your package doesn't show up after it's been marked delivered, check with your neighbors and see if it was accidentally delivered to them.

If there is a problem with delivery after it has been marked delivered by USPS you are required to contact USPS in your area, file a claim, and file a police report. I am not responsible for refunds or replacements of your item due to theft, the negligence of your local delivery service, or a wrong address being provided at checkout.

RETURNS: All sales are final. Keep this in mind as you shop. Read each listing all the way through. I do my best to provide accurate information about each listing. If you have any questions about an item, please contact me before purchasing. I'm happy to help!

If your item arrives damaged please contact me within 3 days to discuss a return or exchange. You will need to include photographs of the damage to the items or items, including the packaging and box it was shipped in.

Do not ship back to me without contacting me first. This is a forced return and will not be eligible for a return or exchange.

The item needs to be returned to me in the condition you received it, along with the original packaging. Please repack it well so no additional damage occurs.

Returns must be shipped back to me within 5-7 days using Priority Mail at your expense. Please let me know the tracking number once you send the order back so I know when to expect it.

Once received and inspected a refund less original shipping will be processed to the to the original method of payment used at checkout.

Refunds will be processed within 48 hours of receipt, but your bank may take a few days to process it.

Returns after 14 days will not be accepted, unless there is delay due to USPS shipping times.

DOWNLOADS:
If you are having difficulties with your download, please contact me.

COPYRIGHT: All of my work is under copyright. Any use of my art, photographs, designs, or writing is prohibited by law unless you have obtained my expressed written permission.

Downloaded content is under copyright and has been created for personal use only. Please do not share copies with other people. You do have permission to print downloaded content at a local print shop and spiral bound for personal use only.

If you would like to use my images or writing in any way, for any reason (websites, blogs, tattoos, personal use, teaching, commercial use, etc.) please contact me first for requirements, prices, and permission to do so. This is much appreciated and is just good Karma!

CONTACT: The best way to contact me is through the contact form on my website. If for some reason that doesn't work, I can also be contacted through my Facebook page HERE.

LINKS (Click links below)

Instagram: https://www.instagram.com/moonwillowart/

Facebook: https://www.facebook.com/karmen.moonwillow

Facebook Group: https://www.facebook.com/groups/MoonwillowJourneys/

Email: Please go to my CONTACT page and use that form.

DISCLAIMER: Information provided by me is not intended to diagnose, treat, or prevent a specific disease, illness, disability, mental illness, or to assess a specific health condition. Using metaphysical spiritual techniques is meant to complement, but not replace, the care of a doctor or other healthcare professional. Before adding or changing anything in your current health regimen, please consult your physician or health care practitioner first.

Always do your due diligence and research any information that is being offered to you by anyone, including me. Information and materials provided within my website, products, classes, and workshops are intended for educational purposes only, for personal use only, and are not intended to train you to work with others. I offer mentorship programs if your goal is to use this information to work with others.

The statements made on this website have not been evaluated by the FDA. Products are not intended to diagnose, treat, cure, or prevent any disease or illness. If you have a serious mental or emotional condition, or a known physical medical condition, you should seek the care and advice of a qualified health practitioner. Consult your healthcare professional before using any vibrational essences if you have health conditions, are pregnant, nursing, or taking pharmaceutical medication.

Essential oils are used in aura mists and other products and may not be appropriate for pregnant or nursing women -- check with your health care provider before using.

Information provided is intended for educational purposed only and is not intended to offer any kind of medical advice or as a substitute for the advice of a qualified healthcare professional in any way.

Metaphysical information about plants, rocks, symbolism, etc. are for entertainment purposes only and/or is based on folklore.

Additional Disclaimers, Policies, & Legal Information: Shamanic energy healing only addresses spiritual energies, not physical, and assists us in our healing process by addressing any underlying energetic or spiritual imbalances that may be present. These imbalances can impact our sense of health and wellbeing in negative ways. Sometimes when we feel our progress has come to a standstill, shamanic energy techniques may help to release blocked energies, restoring the flow of energy and may provide more clarity in how to move forward.

Shamanic energy healing techniques and practices are not to be used as a stand-alone treatment in dealing with physical or mental health conditions, rather they are used to complement, not replace, the healthcare you are receiving from a qualified health professional.

Shamanic practices are intended to only address the spiritual and/or energetic patterns that create imbalance. I am only a guide and ally in your own discovery process and healing journey. I do not heal you. I hold space for you as an ally for you to remember your own ability to heal as you work through your own healing process.

I, Karmen Naccarato, am not a therapist, medical doctor, medical practitioner, licensed nutritionist, or licensed naturopath. I cannot and will not offer medical diagnosis or treatment procedures. Information provided by myself either verbally or written, in person or through my website is not intended to diagnose, prescribe, treat or take the place of a licensed physician.

I cannot and will not diagnose or treat mental disorders as defined by the American Psychiatric Association. Private sessions, group sessions/classes, and verbal or written information provided in person or through my website are not a substitute for counseling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment and are not to be used in place of any form of diagnosis, treatment, or therapy.

Information provided by me is not intended to diagnose, treat, or prevent a specific disease, illness, disability, mental illness, or to assess a specific health condition. Using metaphysical spiritual techniques is meant to complement, but not replace, the care of a doctor or other healthcare professional. Before adding or changing anything in your current health regimen, please consult your physician or health care practitioner first.

For people who are currently receiving psychiatric care, I recommend that they consult with their professional healthcare provider to ensure working with shamanic techniques and practices is in their best interest at this time.

For those who are under a doctor's care, I recommend that they should continue to see any medical doctors they are currently under the care of and that any prescription medication should not be altered without first consulting the doctor who recommended it.

For those who are pregnant and nursing, I do not recommend the use of essential oils. Please check with your doctor before choosing to purchase products from me containing essential oils. Keep products out of reach from children.

Information that I provide is not to be used as a substitute for professional advice by legal, medical, financial, business or other qualified professionals. It is important that you seek independent professional guidance for legal, medical, financial, business or other matters.

The information and testimonials provided on my website are not intended to make any warranty, guarantee, or prediction of expected outcomes. Your results may vary depending on your unique situation and the amount of energy you dedicate to the process. The best results are seen over the course of more than one appointment. Of course, this depends on your goals as each situation is unique. I make no claims that shamanic energy healing practices are a miracle cure or an easy fix. The results you achieve are determined solely by you and are based on you doing your own personal work. By participating in shamanic energy healing, you agree that you are fully responsible for your own physical, mental, and emotional wellbeing and that all decisions in these areas are exclusively yours, and are your sole responsibility.

Information provided on my website, through classes or workshops, during private sessions, videos, both verbally and written is for informational and educational use only and is meant to be a launching point for your own discovery process. Please always do your due diligence and research any information that is being offered to you by anyone. Information and materials provided within my website, products, classes, and workshops are intended for educational purposes only, for personal use only, are not to be shared with others, and are not intended to train you to work with others. It is important that you commit to doing your own research to determine what is in your best interest before making any decisions in your life. You know yourself and your situation better than I do.

These statements have not been evaluated by the FDA. Products on my website are not intended to diagnose, treat, cure, or prevent any disease or illness. If you have a serious mental or emotional condition, or a known physical medical problem, you should seek the care or advice of a qualified health practitioner. Consult a healthcare professional before using any essences if you have health conditions, are pregnant, nursing, or taking pharmaceutical medication. Essential oils are used in aura mists and other products and may not appropriate for pregnant or nursing women -- check with your health care provider before using. Information provided is intended for educational purposed only and is not intended to offer any kind of medical advice or as a substitute for the advice of a qualified healthcare professional in any way.

By purchasing products or class content from my online shop, or coming to in-person workshops, mentorship, or private sessions, you are agreeing to the above disclaimer information.

FAQ Page Shop Policies & Disclaimers